Privacy Policy

This Privacy and Cookie Notice provides information on how OneHealth collects and processes your personal data when you visit our website or mobile applications.

We collect your personal data in order to provide and continually improve our products and services. We may collect, use, store and transfer different kinds of personal data about you for marketing and personal data optimization purposes. OneHealth may use Google Digital Marketing to propose targeted offers to you.

Here are the types of information we gather:

• Marketing and communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences
• Information you give us: We receive and store any information you provide in relation to OneHealth services. Click here to see examples of what we collect
• Information on your use of our website and/or mobile applications: We automatically collect and store certain types of information regarding your use of the OneHealth marketplace including information about your searches, views, downloads and purchases
• Information from third parties and publicly available sources: We may receive information about you from third parties including our carriers; payment service providers; merchants/brands; and advertising service providers.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We use the following types of cookies:

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. We use cookies to collect information in order to improve our services for you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Recognising and counting the number of visitors and to see how visitors move around the site when they are using it. (this helps us to improve the way our website works, for example, by ensuring that users can find what they are looking for).
• Remarketing codes by storing the type of items you browsed. This enables us to propose targeted offers that might interest you on other websites / platforms, including Facebook and Google.
• Information on; and
• Sending you direct messages or push messages based on your interests.

We use your personal data to operate, provide, develop and improve the products and services that we offer, including the following:

• Registering you as a new customer
• Processing and delivering your order including managing payments, fees and charges and collecting money owed to us
• Managing your relationship with us
• Enabling you to participate in promotions, competitions and surveys
• Improving our website, applications, products and services
• Recommending/advertising products or services which may be of interest to you
• Complying with our legal obligations, including verifying your identity where necessary
• Detecting fraud

We may need to share your personal data with third parties for the purposes set out in the table in paragraph 3 above:

• Sale of products and services: In order to deliver your products and services purchased on our Marketplace from third parties, we may be required to provide your personal data to such third parties.
• Working with third party service providers: We employ other companies and individuals to perform functions on our behalf. Examples include: fulfilling orders for products or services, delivering packages, analyzing data, providing marketing assistance, processing payments, transmitting content, assessing and managing credit risk, and providing customer service.
• Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. Customer information may be transferred together with other business assets.
• Detecting fraud and abuse: We release account and other personal data to other companies and organizations for fraud protection and credit risk reduction, and to comply with the law.

When we share your personal data with third parties we:

• require them to agree to use your data in accordance with the terms of this Privacy Policy and Cookie Notice, our Privacy Policy and in accordance with the law; and
• only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not allow our third-party service providers to use your personal data for their own purposes.

We may transfer your personal data to locations in another country, if this is permissible pursuant to applicable laws in your location.

There are inherent risks in such transfers.

In the event of international transfer of your personal data, we shall put in place measures necessary to protect your data, and we shall continue to respect your legal rights pursuant any applicable laws in your home country.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instruction and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to receive, access or delete your personal data. More details on these rights can be found in our legal section.

If you have any questions or concerns about OneHealthNG privacy policies or you wish to exercise any rights in respect of your personal data, please contact customerservice@onehealthng.com.